PalCont Support
Contacts
In Russian: palcont@palcont.ru
In English: palcont@palcont.app
In the application: chat @support.
How to write an appeal
Briefly describe what happened, indicate the date, application version and section. To make a complaint, please attach a link, PalCont ID, message ID or other information allowing you to find the material.
Do not send passwords, confirmation codes, full bank card details or unnecessary personal data. Correspondence is not applied to diagnostics without a separate user action.
Complaint about material
In the app, hold a message or open the account menu and select "Report." The status of the complaint is available in Settings → Complaints and resolutions. If the built-in mechanism is not available, please write to the support address.
Request for personal data
Indicate PalCont ID, the nature of the request and a confirmed contact. You can request processing information, correction, blocking, deletion or withdrawal of consent. To protect your account, we will ask you to securely verify your identity.
Self-upload: Settings → Data and storage → Upload account data. Self-delete: Settings → Profile and avatars → Delete account.
Deadline and language of response
Appeals are considered on their merits within the period established by the applicable law. PalCont support works in Russian and English. Messages in other languages may take longer to translate.